All returns must be made with prior approval and issuance of a Return
Authorization number. All returns must be made freight prepaid. In the event we
make an error in processing the order and ship you the wrong item, we will send
you a freight prepaid return label and request that you return the item using
the return label and the original packing.
You may return any product purchased for any reason within thirty (30) days
from date of purchase for a full refund (exclusive of freight charges), provided
that (1) the product is returned in its original packing, (2) has never been
used or installed for use, and (3) is in sellable condition with no visible
damage to the item or packing. We reserve the right to charge a handling fee for
returned items that do not meet the above requirements. The amount of charge
will be determined based on the condition of the returned item.
ALL PRODUCTS RETURNED MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL RECEIPT
CLEARLY SHOWING THE DATE OF PURCHASE AND THE ITEM(S) BEING RETURNED (COPY OF
CREDIT CARD STATEMENT IS NOT CONSIDERED A RECEIPT). FAILURE TO SEND THE RECEIPT
WILL RESULT IN SUBSTANTIAL DELAY IN PROCESSING YOUR CLAIM.
All warranty returns must follow manufacturer’s warranty policy stated in the
product manual or under our Warranty Policy.